Measuring Response Times
Track how quickly government departments respond to citizen complaints
Top Performing Departments
No metrics available yet
Top Performing Municipalities
1
BREEDE VALLEY
WESTERN CAPE
1
complaints
0
resolved
0%
rate
How We Measure Performance
Response Time
Time taken for the first official response to a complaint
Resolution Time
Time from complaint submission to final resolution
Satisfaction Score
Average rating given by citizens after complaint resolution
Resolution Rate
Percentage of complaints successfully resolved